1. How would you rate Cinderella Hair's Overall Quality of all our products?

Very high qualityHigh qualityNeither high nor low qualityLow qualityVery low quality

2. How would you rate Cinderella Hair's Overall Quality of Hair Extensions?

Very high qualityHigh qualityNeither high nor low qualityLow qualityVery low quality

3. How do you find Cinderella Hair's Colour Selection?

An Excellent Range of Colours - I can always find the correct colour for my client(s)The Range of Colours is good - I would like some additional colours to offer my client(s)Neutral - I am satisfied with the colour selection I would not add to the colour selectionCinderella Hair's Colour Range is Limited - You struggle to find the correct colours for your client(s)Cinderella Hair do not stock a wide enough range of colours - This leaves me not being able to match my client(s) hair

Which additional colours would you like?

4. How innovative/current would you say Cinderella Hair is?

Extremely innovativeVery innovativeSomewhat innovativeNot at all innovative

5. How would you describe Cinderella Hair’s branding & advertising products across online platforms i.e. social media and in-salon materials i.e. posters & brochures?

Excellent - Myself, staff & clients can really relate to Cinderella Hair’s branding and advertising and allows my business to generate Cinderella Hair clients.Good - I like the Cinderella Hair branding, but I feel there should be more for my business to use.Neutral - I use and display the Cinderella Hair branding in my salon, but I don’t require the materials.Poor - Myself, staff & clients, cant relate to Cinderella Hair’s branding and advertising.

6. Does Cinderella Hair play an important role in your Business?

Cinderella Hair is essential to my business - Cinderella Hair allows my business to generate new clients and more revenue.Cinderella Hair is an important part of my business - Cinderella Hair allows my business to be more versatile and allows my business to up-sell and provide more services.Neutral - Cinderella Hair is a service that my business offers, but it does not play an important roleMy salon/business offers Cinderella Hair at a client’s request - We do not actively promote that we offer Cinderella HairI rarely use Cinderella Hair.My salon/business focuses on other aspects of hairdressing - we very rarely provide a hair extension service.

7. How would you rate the value for money of Cinderella Hair?

ExcellentAbove averageAverageBelow averagePoor

8. How many different Hair Extension Brands do you use within your Salon/Business?

I only use Cinderella HairI use Cinderella Hair + 1 other brandI use Cinderella Hair & 2 other brandsI use Cinderella Hair & 3 or more other brands

9. Which other Hair Extension brands do you use?

10. Is there a specific reason you use another brand(s)? i.e Price or Application Method

11. If Cinderella Hair introduced a Tape-In Hair Extension Method in 2019, how likely would you be to use the product?

Extremely likely - My salon/business would definitely use this application method.Very likely - My salon/business would be keen to use this application method.Not at all likely - My salon/business feels there are too many hair extension application methods and we are happy with Cinderella Hair’s current range.

12. If Cinderella Hair introduced a Tape-In Hair Extension Method in 2019, which lengths & styles would be your preference?

You can select more than 1 option from the list below

16inch/40cm Straight18inch/45cm Body Wave20inch/50cm Straight22inch/55cm Body WaveAll lengths and styles

13. If Cinderella Hair introduced a Tape-In Hair Extension Method in 2019, which colours would be your preference?

You can select more than 1 option from the list below

All Cinderella Hair natural base shades comprising of 22 colours i.e. Colour 1, Colour 2, Colour Angle White Colour 18/22 - this is just an example of colours.The full collection of 64 Cinderella Hair base shades & fantasy/pastel coloursCinderella Hair’s BA-Balayage ShadesCinderella Hair’s MC-Minimal ColoursAll Cinderella Hair Colours would be my preference.

14. Have you used Cinderella Hair’s BA-Balayage Colour Collection?

YesNo

15. If you have used Cinderella Hair’s BA-Balayage Collection, how do you find the transition from the root shade?

Perfect - The blend is seamless, a perfectly hand painted transition.Good - The blend is good, creating a nice natural transition.OK - The blend works well but could be improved a little bit.Needs Improvement - The blend could be improved to create a better transition.N/A - I have not used Cinderella Hair’s BA-Balayage Collection.

16. If you have not used Cinderella Hair’s BA-Balayage Collection, is there a specific reason?

N/A – Answered in previous questionI did not know Cinderella Hair had a Balayage Colour CollectionMy salon/business does not have a BA-Balayage Colour RingThere are not enough colour blends for me to work with to suit my clientsBecause the Balayage Colours are only available in Cinderella Hair’s Pre-Bonded range

Other reason? Please type your answer here.

17. Have you used Cinderella Hair’s MC-Minimal Colour Collection?

YesNo

18. If you have used Cinderella Hair’s MC-Minimal Colour Collection, how do you find the shades?

Perfect - The colour mix is perfect, allows me to create amazing tones for my clients.Good - The colour mix is good, allows me to offer more option for my clients.OK - The selection is OK, but there should be more colours to offer.Needs Improvement - I do not like the colours and think they should be improved.N/A - I have not used Cinderella Hair’s BA-Balayage Collection.

19. If you have not used Cinderella Hair’s MC-Minimal Colour Collection, is there a specific reason?

N/A – Answered in previous questionI did not know Cinderella Hair had a MC-Minimal Colour Collection.My salon/business does not have a MC-Minimal Colour Ring.There are not enough colour mixes for me to work with to suit my clients.Because the MC-Minimal Colours are only available in Cinderella Hair’s Pre-Bonded range & Cinderella Hair’s Application-I Stick Tip/I-Tip Collection.

Other reason? Please type your answer here.

20. Have you used Cinderella Hair's Application-I Stick Tip/I-Tip Hair Extensions?

YesNo

21. If you have not used Cinderella Hair's Application-I Stick Tip/I-Tip Hair Extensions, is there a specific reason?

You can select more than 1 option from the list below

My salon/business only offers Cinderella Hair's Pre-Bonded Hair Extension Method.My salon/business only offer Cinderella Hair's Henley Pop-In Extension Method.I do not know enough about Cinderella Hair's Application-I Stick Tip/I-Tip Method.The colour selection is to limited for my salon/business to use Cinderella Hair's Application-I Stick Tip/I-Tip Method.I have used/regularly use Cinderella Hair's Application-I Stick Tip/I-Tip Method.

22. How likely are you to switch a client to Cinderella Hair?

Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely

23. How useful do you find Cinderella Hair's Salon Finder?

Cinderella Hair's Salon Finder generates new clients for my salon/business on a weekly basis.Cinderella Hair's Salon Finder generates new clients for my salon/business on a monthly basis.I receive a limited amount of enquires from Cinderella Hair's Salon Finder.I do not receive any calls from Cinderella Hair's Salon Finder.

24. How easy is Cinderella Hair's Online Shop to use?

I can easily find the products I am looking for and place my orderSometimes can take me a few minutes to find the products I am looking to order, but I always complete my order.The online store is difficult to use, I struggle to find the products I want to order.I cannot locate any of the products I am looking for.N/A - I do not order online

25. How easy is it to connect with Cinderella Hair on Social Media?

I connect with Cinderella Hair on social media everyday to check on updates or to send my before & aftersI connect with Cinderella Hair on once a week to check on updates or to send my before & aftersI did not know Cinderella Hair were on social media

26. How reliable is Cinderella Hair for ensuring the products you order are in stock?

Cinderella Hair always have the products I need in stockVery rarely Cinderella Hair do not have a product in stockCinderella Hair often do not have the product I need in stockCinderella Hair never have the product I need in stock

27. How reliable is Cinderella Hair for ensuring your orders arrive on time?

My Cinderella Hair order always arrives on timeMy Cinderella Hair order is very rarely lateMy Cinderella Hair order is often lateMy Cinderella Hair order never arrives on time

28. How likely is it that you would recommend Cinderella Hair to a friend or colleague?

Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely

29. How do you score the Cinderella Hair Team Members when communicating with them via email or phone?

5 Stars4 Stars3 Stars2 Stars1 Stars

30. If you have any additional comments, please inform us below?

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